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Lurie Children's & Rush:

Advancing Children's Health

Thank you for choosing Lurie Children’s & Rush for your child’s care. We are excited to announce that Rush University System for Health and Ann & Robert H. Lurie Children’s Hospital of Chicago have formed a new clinical affiliation that will make it easier for patients and their families to access more high-quality pediatric specialty care. We will always prioritize the needs of the children and families we serve, and together, we look forward to advancing high-quality pediatric care and providing more comprehensive services to children.

To help you understand how this new clinical affiliation will affect you and your child’s care, we have some frequently asked questions below.

General Questions About the New Clinical Affiliation

Throughout the Chicago area, access to high-quality pediatric care is unevenly available, and certain communities are under-resourced and underserved. Lurie Children’s and Rush share a core belief that children everywhere should have the same chance to live a healthy life, regardless of where they live. 

Yes. 

Questions About Providers & Services

This new affiliation will maintain and enhance the excellent care and services you have always received. Your child will be able to continue seeing the same providers at the same convenient locations. You also will be able to schedule appointments in the same way. With this affiliation, a wider range of pediatric specialists will be available if your child needs more complex services.

Rush specialty pediatric services included in the new clinical affiliation:

  • Pediatric inpatient services (including pediatric intensive care unit services)
  • Neonatal intensive care services
  • Inpatient and outpatient heart center services
  • Inpatient and outpatient hematology and oncology services
  • Outpatient specialty pediatric services for gastroenterology, neurology, infectious disease, sleep medicine, pulmonology, endocrinology, genetics, nephrology, developmental and behavioral pediatrics, palliative care

If you see a provider at a Rush University Medical Center location for a service not listed above, there will be no change to your experience or your bill. You will receive one bill from Rush University Medical Center. Should your child require additional services or subspecialty referrals, you may still benefit from the increased access through the affiliation.

Yes. You will continue to receive care by providers at the same Rush locations.

Questions About Appointments

The process for scheduling appointments with your child’s provider is not changing. If you are a current Rush patient, please continue to call the Rush call center to schedule your appointment at 312.942.7874. If you are a current Lurie Children's patient, please log into your MyChart account at mychart.luriechildrens.org or click here for more information on scheduling return appointments. 

Questions About Billing & Insurance

Yes. Beginning June 1, 2021, your patient billing statement will look different. You will receive a bill from Lurie Children’s Pediatric Faculty Foundation for the physician/provider caring for your child. Depending on the type of services and the Rush location, you may also receive a separate bill from Rush University Medical Center.

The name of the medical group is shown in the top left of your bill. If you’re not sure which medical group sent your bill, compare your bill to the logo/image below.

Lurie Children's: 


Rush:


For services provided to your child before June 1, 2021, you will continue to receive statements from Rush University Medical Center until your account balance is resolved.

If you have additional questions about your bill:

  • For questions about your physician bill, call 877.924.8200 (Lurie Children’s)
  • For questions about your facility bill, call 312.942.5693 (Rush University Medical Center)

Lurie Children’s and Rush are in most of the same insurance networks. For a list of insurance plans accepted at Rush, click here. For a list of insurance plans accepted at Lurie Children's, click here

If your insurance was previously accepted and no longer appears, please contact Rush at 312.942.5555 or Lurie Children's at 312.227.1230 before your scheduled appointment. Please contact your insurance company directly to confirm whether your insurance is in network.

No. Your insurance information on file with Rush will automatically be updated in Lurie Children’s system. If you need to update the insurance we have on file, please call the Rush customer service number at 312.942.5693.

Most patients will not see in increase in the amount they pay for services. If you have questions about your bill, please call 877.924.8200

Learn more about Financial Assistance available through Rush

Learn more about Financial Assistance available through Lurie Children's

Lurie Children’s will honor the same discounts for physician services that Rush currently provides to patients.

Yes, please call 877.924.8200, or visit the Admitting Department at Lurie Children’s Main Hospital (225 E Chicago Ave., Chicago, IL 60611) for details on setting up a payment plan for physician services. For any balances for Rush facility charges, please set up a payment plan through your Rush MyChart account or by calling customer service at 312.942.5693

To continue to pay your bills on MyChart, you will need to create a Lurie Children's MyChart account at mychart.luriechildrens.org

 

Please continue to pay your balance for services provided before 6/1/21 directly to Rush. Please contact the Rush Customer Service team with any additional questions at 312.942.5693.

Questions About Privacy

All information is appropriately shared and protected under federal and state law and regulations.