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MEDICAID NOTICE: Lurie Children’s continues to serve all patients enrolled in Medicaid. As a safety-net hospital, we will continue providing high-quality care to every child who needs us.

AVISO SOBRE MEDICAID: Lurie Children’s continúa atendiendo a todos los pacientes inscritos en Medicaid. Como hospital perteneciente a la red de protección social, continuaremos brindando atención de alta calidad a cada niño que nos necesite.

Lurie Children’s Home Specialties & ConditionsDevelopmental & Behavioral Pediatrics Policies

Developmental & Behavioral Pediatrics Policies

Care Partnership Commitment

Our Lurie Care Partnership outlines our commitment to treating you and your family with respect as well as our expectation to work together to create a safe and healing space.

Scheduling & Cancellation Policies

To Cancel an Upcoming Appointment

  • If you need to cancel, please call our office at least three (3) business days prior to the scheduled appointment.
  • If you call to cancel an appointment less than one (1) business day prior to your appointment, it will be considered a “late cancel.”

To Schedule Future Appointments

  • Refer to your after-visit summary (AVS) document from your last visit in clinic to find your provider’s recommendation on when to follow up. Please call our office to schedule your appointment three (3) months prior to the recommended follow-up time.
  • It is your responsibility to call our office for follow-up appointments.
  • If you have a “late cancel” or “no show” appointment in the past, please refer to our policy below.

Late Arrival to Scheduled Appointment

  • We ask that you are checked in at the reception desk for our clinic 15 minutes prior to your appointment.
  • Our evaluations and/or follow-up visits require the total time allotted for each appointment.
  • If you are running more than 15 minutes late to your scheduled appointment time, you will need to reschedule for a different day.

Missed Appointments

If you do not come to your scheduled appointment or cancel on the same day, it will be considered a “no show.”

Policy for “Late Cancel” and “No Show” Appointments

It is your responsibility to call our office to reschedule your visit if you “late cancel” or “no show” your appointment. If you are a new patient to our division and have not rescheduled your visit within three months, the referral to our division will be closed.

Due to the high demand for our developmental and behavioral services, we need to ensure that all scheduled appointments are kept. If you have three (3) “late cancel” and/or “no show” appointments, we will no longer be able to provide care to your child.  

Contact Us 

If you need to cancel or reschedule your appointment, please call 312.227.6720. 

Division & Insurance Policies

Reconfirmation of Autism Diagnosis  

Many insurance companies will require a reconfirmation of an autism diagnosis every three years. Most insurances will accept the GARS-3 or CARS2 questionnaire for reconfirmation. Please confirm with your insurance provider which questionnaires are acceptable. Once you have confirmed with your insurance company their requirements for reconfirmation of diagnosis, please reach out to our office and follow these steps: 

  1.  Request we send you the appropriate questionnaire, if applicable
  2.  Schedule a follow up visit with your provider. After your visit is completed, we will then provide you with a letter of diagnosis reconfirmation.  

Extended Return Visits 

If your child has not been seen in our developmental and behavioral clinic in more than three years, your child will be considered a “new” patient. If you would like your child to continue follow up in our clinic, please call our office with this request and our team will review the request and determine the plan for follow up.  

Therapy Script Requests 

We are happy to provide you with any recommended therapy scripts (OT, PT, speech therapy, etc.) if your child has been seen with in the last two years. If your child has not been seen in the past two years, please call our office at 312.227.6720 to schedule a follow up visit so that we can continue to provide therapy scripts.   

Second Opinions  

At this time, we unfortunately are not able to offer second opinions for children who have previously been evaluated by a developmental pediatrician.