Complex Care Program

Our team – made up of doctors, nurses, and care coordinators – is committed to providing children with medical complexity with the best comprehensive health care through partnership with their primary care medical home and sub-specialty providers.

Our program serves patients that have complex chronic medical conditions that require multiple specialty physicians, frequent health care utilization (e.g., ED visits or hospitalization), and a need for care coordination. 

Our program goals are:

  • Help navigate the healthcare system and coordinate services between your child’s healthcare providers
  • Support your decisions about your child’s health care goals
  • Partner with your child’s care team if your child is hospitalized
  • Provide assistance with hospital discharge, follow-up care, home equipment, and school needs

The Lurie Children’s Difference

Our general pediatricians work with care coordination nurses and case managers to provide a service that extends beyond administrative care coordination specifically for families and patients with chronic complex conditions.  

Research shows that children and their families that participate in Complex Care Programs are positively impacted by a range of outcomes:

  • Increased family satisfaction with healthcare system
  • Reduced stress
  • Reduction in patient’s unmet health care needs (especially outpatient)
  • Decreased readmissions
  • Decreased length of stays
  • Increased days at home

Program Details

Office Hours

Our office is open Monday through Friday from 9am – 4pm. Calls will be returned within one business day.

After Hours/Urgent Care

  • For urgent concerns outside of business hours, please call the hospital operator at 312.227.4000 and ask for the Complex Care Provider On-Call to be paged.  
  • If it is an emergency, please call 911, or go to the closest emergency room.
  • We can also help coordinate more urgent visits with your pediatrician or sub-specialists when necessary.

Interpreter Services

If you prefer to speak a language other than English, please let us know.  We will arrange for an interpreter at the appointment.

Complex Care Clinic Visits

  • We will see you at least every 6 months for a visit and more often when needed.
  • Visits are available in-person and as telemedicine visits.

Before Your Visit

Please make a list of questions you have to discuss with the team. We are interested in understanding what is going well with your child’s care, and what could be improved.

Appointment Day

  • For in-person appointments, please arrive 20 minutes early to allow time for check-in.
  • For telemedicine appointments, we look forward to virtually meeting with you and your child.

Our Specialists

Pediatricians

Alexandra A. Ryan, MD

Attending Physician, Advanced General Pediatrics and Primary Care

Carolynn L. Price, MD

Attending Physician, Hospital-Based Medicine

Michael B. Spewak, MD

Attending Physician, Hospital-Based Medicine

Lucas B. Bruton, MD

Attending Physician, Advanced General Pediatrics and Primary Care

Kiran A. Kulkarni, MD

Attending Physician, Hospital-Based Medicine

Robert J. Sanchez, MD

Attending Physician, Advanced General Pediatrics and Primary Care

Care Coordinators

Pamela Rumoro, RN

Nurse Care Coordinator

Catherine Amato, RN, M.Ed

Nurse Care Coordinator

Paula Lyons, RN, BSN, MSN

Nurse Care Coordinator

Amanda Stacy, LCSW

Social Worker Care Coordinator

Make an Appointment

This is a referral based program. Patients can talk to their primary medical home regarding a program referral or their sub-specialty provider.

For Referring Physicians and Providers

  • Please contact the on-call physician for Complex Care via the above exchange or you may call 312.227.2010 to learn more about the program and discuss referral options.
  • For reference, our fax number is 312.227.9261.

Download our referral form

What to Expect

Surveys 

  • Expect a short survey when you first join this program; and then again, every few months to make sure our team is making progress on your child’s goals. 
  • You will receive these short surveys via text or email (based on your preference).