Please note this page is meant to provide general information on Novel Coronavirus (COVID-19) to families. Below you'll find a list of recommended resources, frequently asked questions and recent news articles related to COVID-19. Because the situation is rapidly evolving, for the most up-to-date information, please continue to refer back to this page or the resources listed below.
Para obtener información sobre el COVID-19 en español, haga clic aquí.
COVID-19 Call Center
For questions related to testing criteria and general information about COVID-19, please contact our COVID-19 Call Center at 312.227.5300. The Call Center is staffed by Lurie Children’s nurses and is available Monday through Friday, 8 a.m. to 5 p.m., and Saturday and Sunday, 8 a.m. to 12 p.m.
For patients with symptoms concerning for COVID-19, please visit our Open Scheduling site to schedule an appointment online for COVID-19 testing or Immediate Care. To make an appointment by phone, please call the COVID-19 Call Center at 312.227.5300. The Call Center is staffed by Lurie Children’s nurses and is available Monday through Friday, 8 a.m. to 5 p.m., and Saturday and Sunday, 8 a.m. to 12 p.m.
Please note all testing is available by appointment only.Appointments are made Monday – Saturday for all testing sites.
For information on how to prepare your child to be tested for COVID-19, please download this developmentally-appropriate resource: English | Spanish.
The cash price for a COVID-19 diagnostic test is $200. We provide this information to our patients, health insurers, and the general public, pursuant to Section 3202 of the Coronavirus Aid, Relief, and Economic Security Act.
If you are not covered by insurance, please review our Billing and Financial Assistance information found here.
Your child's health is critical. Please keep all milestone and vaccination appointments or any other scheduled appointments that will keep your child well and healthy, and begin to reschedule those that have been postponed. Lurie Children's is an environment where your family’s safety and health is our priority.
The following measures are in place at our main hospital as well as our outpatient centers to ensure your safety:
All patients, staff and visitors are required to wear a mask, which will be provided to you
All patients, staff and visitors are screened for COVID-19 symptoms
Any COVID-19 suspected patient is isolated
All emergency room patients are isolated
Social distancing is practiced throughout all of our facilities
It is also important to note that there is very minimal spread of COVID-19 amongst children.
For any questions about an upcoming in-person visit, please contact your physician's office.
During this time, please remember you can access your medical records online, communicate directly with your healthcare provider, refill a prescription and more using Lurie Children’s MyChart.
If you do not have a MyChart account, sign up using the link below.
Call4Calm – text “TALK” to 552020 or for Spanish text “HABLAR” to 552020
The Illinois Department of Human Services’ Mental Health Division has launched a free-of-charge emotional support text line, Call4Calm, for Illinois residents experiencing stress and mental health issues related to COVID-19.
Call4Calm is free to use, and individuals will remain anonymous. Once you send a text to the hotline, a counselor from a local community mental health center will contact you within 24 hours.
Individuals can also text 5-5-2-0-2-0, with key words such as “unemployment” or “food” or “shelter” and will receive information on how to navigate and access supports and services.
For pregnant, postpartum mothers and concerned caregivers: If you are feeling overwhelmed, you can call Northshore's MOMs hotline 866.364.MOMS (866.364.6667) for 24/7 emotional support and referrals to therapy, psychiatry and support groups.
NAMI Helpline: If you’re in a mental health crisis, call 1.800.950.6264 or text "NAMI" to 741741.
How to Cope with Anxiety Related to Coronavirus (COVID-19): This website suggests ways how to cope with stress during the pandemic.
Coronaviruses belong to a family of viruses that most frequently cause a mild illness like the common cold. COVID-19 is a respiratory illness caused by a new or novel coronavirus that was not previously known to cause illness in people. This new virus was first identified as the cause of the outbreak that began in Wuhan, China at the end of 2019, and has since spread to a growing number of international locations, including the US. From time to time new coronaviruses emerge and have the potential to cause severe disease and global epidemics. For example, the SARS and MERS viruses are both coronaviruses that previously caused outbreaks of severe respiratory illness around the world. We are learning more about COVID-19 every day, and Lurie Children’s is working closely with public health officials to minimize risks to our patients, families and healthcare workers.
Coronaviruses are mostly spread from person-to-person through:
Respiratory droplets produced from coughing or sneezing (especially within six feet of another person)
Close personal contact such as touching or shaking hands
A person may also get infected by touching a surface with the virus on it, and then touching their mouth, nose or eyes before cleaning their hands.