Impact of a revised appointment scheduling script on IUD service delivery in three Title X family planning clinics

Gilliam, M. L.; Mistretta, S. Q.; Martins, S. L.; Holl, J. L.

Contraception. 2014 Jul 19; 90(5):548-9

Abstract

OBJECTIVE: The objective was to study a redesigned call script for intrauterine device (IUD) appointment scheduling. STUDY DESIGN: The script for a Title X call center was redesigned. Pre- and postintervention data were collected. RESULTS: For women with a scheduled IUD visit (n=99, pre n=57, post n=42), the preintervention IUD insertion rate was 47%; the postintervention insertion rate was 60% (p=.23). Among women

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