Website Privacy Policy

For information about how Lurie Children’s use and discloses your protected health information, please read our Notice of Privacy Practices. (Descargue la versión en español aqui.)

Lurie Children’s is committed to protecting the privacy of all visitors to our website, www.luriechildrens.org (“Website” or “Site”). This Website Privacy Policy discloses how we collect and use the information given by you and relating to your use of this Website.

By using this Website, you consent to our collection, use, and processing of your information as described below. Lurie Children’s reserves the right to change this policy as necessary without notice. If you use this Website after we post changes to this Website Privacy Policy, you accept and agree to be bound by the changes.

Collection and Use of Your Information

Lurie Children’s collects and uses your information in the following ways:

IP Addresses: We collect and log the IP address of all visitors for the purpose of administering our system and gathering aggregate information about how our Website is being used, including the pages visitors are viewing. By visiting our Website, you are voluntarily supplying this information. We do not associate IP addresses with records containing personal information. We will use IP address information, however, to personally identify you in order to enforce our legal rights or when required to do so by law enforcement authorities.

"Cookies": "Cookies" are pieces of information that many websites store on your computer's hard drive when you visit them. In most cases, a Web browser will automatically accept cookies. Collecting this information does not allow Lurie Children's to personally identify you. Users should be able to change browser settings to disable cookies. Disabling cookies may make it more difficult to use some parts of the Website. For more information about deleting cookies, see the Web browser's help section.

E-mail Communication: Communication you send to us via email links on our Website may be shared with a customer service representative or other staff member who can best address your inquiry. We make every effort to respond in a timely fashion once communications are received. However, messages sent to us via normal e-mail (not encrypted) can be intercepted by another Internet user while the e-mail is in transit to us. E-mail does not provide a completely secure and confidential means of communication. Please do not send any personal health information via e-mail. It is the policy of Lurie Children's to not accept or communicate protected health information via unencrypted e-mail with our patients and families.

Forms: Lurie Children’s collects and stores information you voluntarily enter on our Site or give us in any other way, such as name, address, e-mail address, and phone number. This includes information you submit on forms, such as newsletter request forms, appointment request forms, and online store purchases. Some forms may collect sensitive information, such as health information, necessary for us to provide our services to you.

Navigation: Lurie Children’s may record the navigation of our Website by some website visitors. The recording will consist of navigation of the Website and cannot access any other information in your browser or on your computer. The monitoring will not save or record any personal health information or any identifiable information. The only purpose of this monitoring is to improve the accessibility of the site. By accessing Lurie Children’s Website, www.luriechildrens.org, you agree and consent to have your navigation of the Website recorded.

Lurie Children’s may also use the information collected in order to:

  • Optimize the performance and user experience of our Site.
  • Operate, evaluate, and improve our business.
  • Fulfill requests for products, services, or information.
  • Fulfill online store orders and process returns and exchanges.
  • Track and confirm online store orders.
  • Deliver or install products. Market and advertise products and services.
  • Conduct research and analysis.
  • Communicate with you about your account, special events, surveys, or requests.
  • Establish and manage your accounts with us.

Retention of Your Information

Lurie Children’s will keep your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Sharing Your Information with Third Parties

Lurie Children’s may share the information we collect about you with third parties who we have engaged to help us provide the services. In each case, we will ensure that these third parties have agreed to safeguard your information.

We may provide third parties with aggregate statistics about our visitors, traffic patterns and related Site information. These data reflect Site-usage patterns gathered during visits to our Website each month, but they do not contain information that personally identifies you unless you have given us permission to share that information.
We may use or disclose your personal information if required to do so by law or on the good-faith belief that such action is necessary to: (1) conform to applicable law or comply with legal process served on us or our sites; (2) protect and defend our rights or property, the sites or our users; or (3) act to protect the personal safety of us, users of the sites or the public.

Children’s Privacy

Lurie Children’s Website is not intended or designed to attract children, located anywhere, under age 13. We do not knowingly collect, process, or use personal information from children under age 13. Lurie Children’s does not knowingly disclose personal information under age 13 to any third party in any form from children under age 13 to any third party in any form without parental/legal guardian consent.

Users in the European Economic Area (“EEA”)

If you are a website visitor from the EEA, the following additional information from the General Data Protection Act (“GDPR”) applies with respect to personal data collected during your use of this Site:

Legal Basis for Processing: Lurie Children’s may process personal data on the following legal bases: (1) with your consent; or (2) processing is necessary for Lurie Children’s performance of the Website Terms & Conditions of Use contract to which you are a party.

Children’s Privacy: Lurie Children’s Website is not intended or designed to attract children in the EEA under age 16. We do not knowingly collect or use personal information from any children in the EEA under age 16. Lurie Children’s does not knowingly process personal information from children in the EEA under age 16 without their consent or parental/legal guardian consent as required by applicable law.

Your Rights: Unless subject to an exemption under applicable law, you have the following rights with respect to your personal data:

  • Right to access your personal data.
  • Right to request rectification (correction or completion of) your personal data.
  • Right to request erasure of your personal data if certain grounds are met.
  • Right to request a restriction on the processing of your personal data.
  • Right to data portability (transfer) of your personal data to another data controller where the legal basis for processing is consent.
  • Right to withdraw consent at any time where the legal basis for processing is consent.
  • Right to complain to a supervisory authority where you believe your privacy rights have been violated.

In order to respond to any request, Lurie Children’s will need to verify your identity, and we may require you to provide us with personal information prior to accessing any records containing information about you.

Complaints: If you believe your privacy rights have been violated, you may submit a complaint to: Ann & Robert H. Lurie Children’s Hospital of Chicago, Attn: Data Protection Officer, 225 E. Chicago Ave., Box 160, Chicago, IL 60611; Phone: 312 227 4000.

If you are dissatisfied with Lurie Children’s decision following your complaint, you may wish to contact the appropriate EEA supervisory authority. We will not retaliate against you or end our service to you if you file a complaint with us or a supervisory authority.

Acceptance of These Terms

This Website Privacy Policy is incorporated into and subject to the terms of Lurie Children’s Website Terms and Conditions of Use. Each time that you use this Website, you show that you have read, understood and agree to be bound by the Website Terms and Conditions of Use, which incorporates this Website Privacy Policy. If you do not agree to the terms of this Website Privacy Policy, please do not use this Website.