These are stressful times. If you would like to contact a social worker, psychologist or child life specialist for information on community referrals or coping resources, you can call 312.227.4118 and leave a message. Your call will be returned within 24 hours, Monday through Friday. Non-urgent questions only. For emergencies, call 911.
For information about telemedicine appointments, click here.
For information on Novel Coronavirus (COVID-19), click here.
Para obtener información sobre el COVID-19 en español, haga clic aquí.
Giving families the best possible experience is the core of our mission, something we strive for each and every day. To measure patient satisfaction, the hospital has worked with NRC Picker, an outside survey group, since 2012. Since we transitioned to a new vendor, we changed the way our performance is reported. Using an outside survey group ensures feedback is confidential and enables us to compare results with other hospitals.
How It Works
Surveys are routinely mailed to a sampling of families whose children have received care at Lurie Children’s. All data is provided as percentages and categorized by the hospital's fiscal year (September 1 to August 31).
The following charts show our surveyed families’ responses to the question, "Would you recommend this hospital to your family/friends?” in each of our four main services: inpatient, emergency, surgical and outpatient.
Changes We've Made
We believe honest feedback helps us learn what we do well, and what we can do better. In addition to surveys, we also gain valuable input through the Family Advisory Board, the Kids' Advisory Board and our commitment to service excellence.