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Patients & Visitors Destination Patient Services
Destination Patient Services
Traveling from out-of-state for care? We're here to help.
Each year, more than 500 patient families travel from out of state to Lurie Children's. Many more travel more than two hours within Illinois to receive care here.
No matter where you're coming from, our staff will welcome you upon arrival and help make your family's experience as smooth as possible.
How We Can Help
Our International and Destination Patient Services team assists traveling families with:
- Short-term housing: help finding a place to stay close to the hospital during treatment
- Appointment coordination: aligning multiple appointments to minimize trips and time away from home
- Financial coordination: guidance navigating billing and financial questions related to your care
- City of Chicago information: practical guidance for getting around and settling in during your stay
- Downtown parking information: help navigating parking near the hospital
Frequently Asked Questions
Destination Patient Services is for families traveling to Lurie Children's from out of state, out of the country or more than two hours away within Illinois. Whether you're coming for a single appointment or an extended treatment stay, our team can be a resource for you.
As soon as you know you'll be traveling for care, ideally before you book travel or lodging. The earlier we know you're coming, the more we can help with scheduling, housing and planning ahead.
Call 312.227.4550 or email DPS@luriechildrens.org. Our team will work with you directly to understand your needs and connect you with the right resources.
Yes. We help families find short-term housing options near the hospital, including extended-stay hotels and other lodging suited for longer treatment stays.
Yes. If your child needs to see several specialists, we can help align appointments so your family can accomplish as much as possible in a single visit and minimize the number of trips to Chicago.
Our team can help connect you with financial coordination resources to answer questions about insurance, billing and payment as they relate to your care here.
Yes. We can provide general city information — including guidance on downtown parking — to help your family navigate Chicago during your stay.
Destination Patient Services support is provided as part of our commitment to making your family's experience at Lurie Children's go as smoothly as possible. Contact our team directly with specific questions about costs related to lodging or travel.
Lurie Children's is located at 225 E. Chicago Avenue, Chicago, IL 60611 in the heart of downtown Chicago. Our team can also help answer questions about parking once you arrive.