Novel Coronavirus (COVID-19) Resources

August 10, 2020

Lurie Children's is committed to providing both healthcare providers and patient families with up-to-date information on Novel Coronavirus (COVID-19). 

For more information, please refer to the resources listed below, including: 

Para obtener información sobre el COVID-19 en español, haga clic aquí.


Return to Care Promise

Your child's health is critical. Please keep all milestone and vaccination appointments or any other scheduled appointments that will keep your child well and healthy, and begin to reschedule those that have been postponed. Lurie Children's is an environment where your family’s safety and health is our priority. 

Watch a message from our leadership. 

The following measures are in place at our main hospital as well as our outpatient and surgery centers to ensure your safety: 

  • All patients, faculty, staff and visitors are required to wear a mask provided by Lurie Children's
  • All patients, faculty, staff and visitors are screened for COVID-19 symptoms 
  • Any COVID-19 suspected patient is isolated
  • All inpatient and procedural patients are tested for COVID-19 and isolated until results are available
  • Hand hygiene is encouraged with ample sanitizer available throughout our facilities
  • Social distancing is practiced throughout all our facilities wherever appropriate
  • All Lurie Children’s facilities are thoroughly cleaned daily with special attention to high touch areas

It is also important to note that there is very minimal spread of COVID-19 amongst children. 

For any questions about an upcoming in-person visit, please contact your physician's office. 

A Safe Surgical Environment 

In the video below, Lurie Children's pediatric surgeon Dr. Erin Rowell highlights the surgical precautions being taken as we continue to keep safety as the first priority for our patients and families.


Emergency Department Visits 

We urge families to seek medical attention for their child by first contacting your primary care physician or pediatrician. If you do not have a primary care physician or pediatrician and your child’s injury or illness is worsening, do not delay seeking care.

Our pediatric Emergency Departments (EDs) at our main campus, Central DuPage Hospital and Northwest Community Hospital are distinct facilities from general EDs which may be seeing adult COVID-19 patients. We are taking every precaution to keep our patients, families and staff safe in our hospital. This includes wearing personal protective equipment; screening patients, families and staff for COVID-19 symptoms; and isolating every patient visiting the Ein an exam room upon arrival. 


COVID-19 Call Center

For questions related to testing criteria and general information about COVID-19, please contact our COVID-19 Call Center at 312.227.5300. The Call Center is staffed by Lurie Children’s nurses and is available Monday through Friday, 8 a.m. to 4:30 p.m., and Saturday, 9 a.m. to 1 p.m.

Family Information and Support Line

If you would like to contact a social worker, psychologist or child life specialist for information on community referrals or coping resources, you can call 312.227.4118 and leave a message. Your call will be returned within 24 hours, Monday through Friday. This service is for non-urgent questions only. For emergencies, please call 911.


COVID-19 Testing

COVID-19 testing is available at the following Lurie Children's locations. Please note all testing is available by appointment only. To make an appointment, call the COVID-19 Call Center at 312.227.5300. For information on how to prepare your child to be tested for COVID-19, please download this developmentally-appropriate resource: English | Spanish

The cash price for a COVID-19 diagnostic test is $200. We provide this information to our patients, health insurers, and the general public, pursuant to Section 3202 of the Coronavirus Aid, Relief, and Economic Security Act.

If you are not covered by insurance, please review our Billing and Financial Assistance information found here.


Telemedicine Appointments 

Lurie Children’s is now offering virtual outpatient appointments. If you are interested in scheduling an appointment, view the information below.

For Patients
We can now offer the option of “seeing” your physician and care team through telemedicine either by real-time video or telephone.  Some appointments will still require you to be seen in person, but your physician and care team will let you know if a telemedicine appointment is available. If you are interested in making a telemedicine appointment, please call KIDS DOC (1.800.543.7362).

For Pediatricians 
These include both telephone and telemedicine (real-time video) appointments, so patients can be seen in a rapid time period and not have to wait. If one of your patients is interested in making a telemedicine appointment, please ask them to call KIDS DOC (1.800.543.7362).


Hours for Lurie Children's Outpatient Centers 

During this time, our outpatient center operating hours may vary. Please call our various locations for the most up-to-date hours. 


Visitation Guidelines

Because the health and safety of our patients, families, visitors and staff is of utmost importance to us and to prevent the spread of the virus causing COVID-19 illness, the following visitation restrictions are effective beginning Monday, June 29. 

Ambulatory/Outpatient Services:

  • Only one (1) healthy parent or guardian is allowed to visit per patient

Inpatient/Procedural Services:

  • Only two (2) healthy parents/guardians may accompany a patient when patient is inpatient or when having a procedure

Other Important Notices:

  • No children or siblings under 18 are allowed to visit until further notice.
  • All visitors are required to wear a mask at all times while present in the hospital, primary care and outpatient centers.
  • All visitors will have a health screen on entry and daily at their child’s bedside.
  • Anyone with symptoms of a viral illness such as fever, sore throat, cough, sneezing, runny nose, vomiting, or diarrhea will not be allowed to visit.
  • Because people can spread these illnesses even before they show symptoms, anyone who has been exposed to a communicable disease in the past 30 days such as chicken pox, shingles, measles, tuberculosis (TB), mumps or whooping cough/pertussis will not be allowed to visit.
  • Adult visitors (18 & older) will be required to show a valid government ID and will receive a hospital-issued badge with photo.

Learn More About Visitor Restrictions


PPE & Food Donations

Thank you for your interest in supporting our hospital during this time. If you are interested in donating unopened, commercially-made PPE, please email supplydonations@luriechildrens.org. If you are interested in donating food to our staff, please download our guidelines


COVID-19 Resources for Families 

If you are looking for general information on Novel Coronavirus (COVID-19) and how it relates to your child's health, please visit our FAQ page for families. 

Learn More


COVID-19 Resources for Employees & Healthcare Providers 

If you are a Lurie Children's employee or healthcare provider seeking information on how to navigate Novel Coronavirus (COVID-19), please refer to our Employees and Healthcare Providers Resource Guide. 

Learn More