Novel Coronavirus (COVID-19) Resource Guide for Employees & Healthcare Providers

Please note these updates are meant to provide general information on Novel Coronavirus (COVID-19) for the Lurie Children’s Community. Below you'll find the following information: 

Because the situation is rapidly evolving, for the most up-to-date information, please continue to refer back to this page. 

COVID-19 Call Center

Lurie Children's has launched a dedicated COVID-19 Call Center (312.227.5300). For questions about testing criteria, to refer a patient for testing or for general information, please contact our Call Center. 

The Call Center is staffed by Lurie Children’s nurses who will triage your call to the appropriate area. It is available Monday through Friday, 8 a.m. to 4:30 p.m., and Saturday, 9 a.m. to 1 p.m.

Family Information and Support Line

If you would like to contact a social worker, psychologist or child life specialist for information on community referrals or coping resources, you can call 312.227.4118 and leave a message. Your call will be returned within 24 hours, Monday through Friday. This service is for non-urgent questions only. For emergencies, please call 911.

COVID-19 Testing

COVID-19 testing is available at the following Lurie Children's locations. Please note all testing is available by appointment only. 

To refer a patient for testing, call the COVID-19 Call Center at 312.227.5300. For information on the High Consequence Infectious Disease Request for Service (HCID RFS) order, click here

*Walk-up with patient needing to exit car to enter building

The cash price for a COVID-19 diagnostic test is $200. We provide this information to our patients, health insurers, and the general public, pursuant to Section 3202 of the Coronavirus Aid, Relief, and Economic Security Act.

If a patient is not covered by insurance, please review our Billing and Financial Assistance information found here.

Telemedicine Appointments

Lurie Children’s is now offering virtual outpatient appointments. These include both telephone and telemedicine (real-time video) appointments, so patients can be seen in a rapid time period and not have to wait. If one of your patients is interested in making a telemedicine appointment, please ask them to call KIDS DOC (1.800.543.7362).

Provider Resources

Please refer to the additional resources below for more information on Novel Coronavirus (COVID-19).


To view the COVID-19 AllConnect site, click here. Please note this link will only work for Lurie Children's employees with VPN access. 

Clinical Guidance & Workflows

Community Providers 

Lurie Children's is committed to providing pediatric healthcare providers with up-to date information on COVID-19: 

Labor Pool 

Medical Trainees

Nursing & Allied Health Students 

Personal Protection Equipment (PPE)

Policies & Procedures 

Research Information

Safety Data Sheets 

Additional Clinical Updates 

Additional Websites

Communications to Lurie Children's Employees

For a list of recent communications distributed to Lurie Children's employees regarding COVID-19, please see below. 

Returning to Work Onsite

Our critical focus is bringing patients back for outpatient visits, surgical procedures, diagnostic testing, and their ongoing care as we look to resume some operations. Division leadership will consider the volume and business needs of their departments and bring back faculty and staff accordingly. As a healthcare organization and an essential business, we will staff our on-site teams to volume and business needs. 

Returning onsite, remember:

  • We have implemented universal screening and masking. Everyone working onsite is required to complete self-screening prior to and upon completion of shift. Each day upon arrival, everyone will be given a mask to wear throughout their work day. Since the start of universal screening and masking, we have had a remarkably low incidence of COVID-19 amongst our faculty and staff.
  • Frequent hand hygiene, is key to keeping our patients and each other safe while at work.
  • We have implemented social distancing measures in all common areas and wherever appropriate.
  • We are testing all patients upon admission and before surgeries and procedures, so that appropriate personal protective equipment (PPE) can be worn should a child test positive for COVID-19.
  • We have substantially increased testing of patients at outpatient sites
  • Testing for faculty and staff who have symptoms is also available.
  • We have adequate supply of all appropriate PPE and PPE guidelines are posted on the COVID site.
  • COVID-19 has low incidence among our patient population.  We promptly isolate both symptomatic and asymptomatic children with COVID-19, and we have an excellent track record with healthcare worker safety during this pandemic despite providing care to hundreds of patients with COVID-19, including dozens in the hospital setting.
  • We have posted several childcare options on the COVID site and are working further to provide even more convenient, affordable child care.

Download Return to Onsite Work: Guiding Principles

Business Process Changes

Expense Reimbursements 

HR Guidance & Employee Health

Offers & Resources for Employees 

Town Hall Updates

In the News

Healthcare experts, including Lurie Children's physicians, weigh in on questions related to Novel Coronavirus (COVID-19) in the following news stories: