Novel Coronavirus (COVID-19) Resource Guide for Employees & Healthcare Providers

COVID-19 Call Center

Lurie Children's has launched a dedicated COVID-19 Call Center (312.227.5300). For questions about testing criteria, to refer a patient for testing or for general information, please contact our Call Center. 

The Call Center is staffed by Lurie Children’s nurses who will triage your call to the appropriate area. It is available Monday through Friday, 8 a.m. to 4:30 p.m., and weekends, 9 a.m. to 1 p.m. 

Family Information and Support Line

If you would like to contact a social worker, psychologist or child life specialist for information on community referrals or coping resources, you can call 312.227.4118 and leave a message. Your call will be returned within 24 hours, Monday through Friday. This service is for non-urgent questions only. For emergencies, please call 911.

COVID-19 Testing

COVID-19 testing is available at the following Lurie Children's locations. Please note all testing is available by appointment only. 

To refer a patient for testing, call the COVID-19 Call Center at 312.227.5300. For information on the High Consequence Infectious Disease Request for Service (HCID RFS) order, click here. 

Telemedicine Appointments

Lurie Children’s is now offering virtual outpatient appointments. These include both telephone and telemedicine (real-time video) appointments, so patients can be seen in a rapid time period and not have to wait. If one of your patients is interested in making a telemedicine appointment, please ask them to call KIDS DOC (1.800.543.7362).

Provider Resources

Please refer to the additional resources below for more information on Novel Coronavirus (COVID-19).

AllConnect 

To view the COVID-19 AllConnect site, click here. Please note this link will only work for Lurie Children's employees with VPN access. 

Clinical Guidance & Workflows

• Ambulatory COVID-19 Screening Workflow (NEW: May 29, 10:42 a.m.)
• Ambulatory & COVID-19 Testing Joint Appointment Workflow (NEW: May 13, 12:50 p.m.) 
• Ambulatory Suspected COVID-19 Workflow (UPDATED: May 7, 8:38 p.m.) 
• Clarification on Patient Placement and Testing During COVID-19 (NEW: March 30, 4:31 p.m.)
• Clinical Guidance on Current COVID-19 Epidemiology (NEW: March 20, 4:33 p.m.)
• Clinical Guidance on COVID-19 Testing (UPDATED: May 5, 2:12 p.m.)
• Clinical Guidance on Multisystem Inflammatory Syndrome in Children (MIS-C) Associated with COVID-19 (NEW: May 20, 9:09 a.m.)
• COVID-19 Exposure Work-up Algorithm (NEW: July 9, 3:00 p.m.)
• COVID-19 Retesting Guidance and Deisolation Criteria (NEW: May 27, 12:08 p.m.)
• COVID-19 Testing for Procedures (NEW: May 15, 12:56 p.m.)
• COVID-19 Testing Order Set (NEW: April 20, 5:47 p.m.)
• Emergency Department Suspected COVID-19 Workflow (UPDATED: April 29, 9:45 p.m.)
• Employee COVID-19 Testing at Lurie HCID Staff Office (NEW: May 13, 12:51 p.m.)
• HCP Screening Guidance (NEW: March 20, 4:32 p.m.)
• High Level COVID-19 Testing Drive Through Workflow - Deming Garage Location (NEW: May 13, 12:52 p.m.)
• Inpatient COVID-19 Admission and Procedural Testing (NEW: April 15, 4:16 p.m.)
• Practice Guideline for Coagulopathy Associated with COVID-19 (NEW: May 19, 9:45 a.m.)
• Respiratory Care Modalities (NEW: March 19, 1:45 p.m.)
• Safe Workplace Practices (NEW: June 10, 12:56 p.m.)
• SARS-CoV-2 Serology Testing (NEW: June 22, 4:14 p.m.)
• Testing Guidelines for Patients Coming from Facilities Needing Diagnostic and/or Surgical Procedures Requiring Sedation/GA (NEW: May 1, 1:58 p.m.)
• Tip Sheet for Notification of COVID-19 Positive Results (UPDATED: May 27, 12:07 p.m.)
• Updates about COVID-19 Point Prevalence at Lurie Children’s (NEW: April 14, 7:09 p.m.)
• Urgent Request for Service-HCID in Lurie HCID Staff Office Testing Workflow (NEW: May 13, 12:53 p.m.)
• Visitation Guidance When COVID-19 Testing Is Pending or Positive (UPDATED: May 27, 12:07 p.m.)

Community Providers 

Lurie Children's is committed to providing pediatric healthcare providers with up-to date information on COVID-19: 

• COVID-19 Community Providers flyer (NEW: April 8, 10:15 a.m.)
• Expanding COVID-19 Testing for Children - Guidance for Community-Based Pediatricians (NEW: April 10, 12:21 p.m.)
• WEBINAR: Addressing the Impact of COVID-19 on Pediatric Care (NEW: June 16, 11:40 a.m.)

Labor Pool 

• Lurie Children's Labor Pool Survey (NEW: March 23, 2:20 p.m.)
• Request for Additional Staff Support (NEW: March 23, 2:20 p.m.) 

Medical Trainees

• Guidance for Medical & Surgical Trainees at Lurie Children's (UPDATED: June 24, 3:42 p.m.)

Nursing & Allied Health Students 

• Allied Health Student Sway (NEW: June 24, 1:27 p.m.) 
• Nursing and Allied Health Student Re-entry Plan (NEW: June 24, 2:58 p.m.)
• Nursing Student Sway (NEW: June 24, 1:27 p.m.) 
• Student Screening Tool for COVID-19 (NEW: June 24, 1:29 p.m.) 

Personal Protection Equipment (PPE)

• Eye Protection Signage (NEW: April 2, 5:24 p.m.)
• Frequently Asked Questions About Respiratory Protection - User Seal Check (NEW: March 24, 9:36 p.m.)
• Indications for PPE Usage in OR and Interventional Rooms (NEW: April 2, 5:25 p.m.)
• Initial PPE Algorithm in Ambulatory/ED Settings (UPDATED: June 5, 4:38 p.m.)
• Initial PPE Algorithm in Inpatient Settings (UPDATED: April 29, 9:45 p.m.)
• Isolation Signage for COVID+ or COVID Suspected Patients (UPDATED: April 14, 7:00 p.m.)
• New Universal Masking Workflow for Extended Use of Facemasks (NEW: March 27, 3:53 p.m.)
• N95 User Seal Check Guide (NEW: April 21, 3:35 p.m.)
• PPE Doffing Part 1: Regular Room (NEW: April 2, 4:53 p.m.)
• PPE Doffing Part 2: Ante-Room (NEW: April 2, 4:55 p.m.)
• PPE Donning Training Video (NEW: March 5, 12:00 p.m.)
• PPE Doffing Training Video (NEW: March 5, 12:00 p.m.)
• PPE Reuse - Extended Use N95, Eye Protection (UPDATED: April 14, 7:06 p.m.)
• PPE Use for EVS (UPDATED: April 21, 3:50 p.m.)
• PPE Use for Supportive Staff (UPDATED: April 21, 3:50 p.m.)
• Standard Operating Procedures for Max Air CAPR System (UPDATED: May 15, 10:48 a.m.)
• Transporting PUI or Positive COVID-19 Patients (NEW: April 21, 3:36 p.m.)
• Universal Masking Process When Entering Patient Rooms (UPDATED: April 14, 7:07 p.m.)

Policies & Procedures 

• Ambulatory In-Person Visit Safety: Provider and Staff Summary (NEW: May 8, 2:52 p.m.)
• Approved Disinfecting Wipe Substitutes (UPDATED: May 29, 1:33 p.m.)
• Hand Sanitizer Supply (UPDATED: May 11, 10:57 a.m.)
• Important Message at Order Entry on Limiting Nebulized Medications (NEW: March 24, 11:56 a.m.): Albuterol | Ipratropium

Research Information

• Clinical Research External Visitor Restrictions (NEW: March 13, 11:41 a.m.)
• Clinical Trial Visits (NEW: March 13, 11:41 a.m.)
• Conducting On-Site Study Visits During COVID-19 at Lurie Children's: Safety Starts with Us (NEW: June 2, 4:40 p.m.)
• COVID-19 FAQs for Research Visits in the Clinical Research Unit (CRU) (NEW: June 5, 4:59 p.m.)
• FDA Guidance on Conduct of Clinical Trials of Medical Products during COVID-19 Pandemic (NEW: March 18, 2:08 p.m.)
• Guidance on Essential Research Activities (NEW: March 20, 3:54 p.m.)
• Guidance for Study Teams Performing Participant-Facing Research Outside of the CRU (NEW: March 16, 10:27 a.m.) 
• Human Subject Research Activity COVID-19 Decision Logic Tree (NEW: April 1, 4:01 p.m.)
• Human Subject Research Activities FAQ (UPDATED: March 25, 2:12 p.m.)
• OHRP Guidance on COVID-19 (NEW: April 9, 4:13 p.m.) 
• Research Administration – COVID-19 Grants and Contracts FAQ (UPDATED: March 26, 8:58 p.m.)
• Research Guidance Regarding COVID-19 Financial Impact (NEW: April 29, 8:56 p.m.)
• Research Guidance FAQ Regarding COVID-19 Financial Impact (NEW: April 28, 8:53 a.m.)
• Shipping Investigational Product to Patients’ Home (NEW: March 20, 11:38 a.m.) 
• Sponsored Research Administration Resources (NEW: March 16, 8:28 a.m.)

Safety Data Sheets 

• Koval - Instant Hand Sanitizer (NEW: May 8, 1:13 p.m.) 
• Sensient Flavors - Hand Sanitizer (NEW: May 8, 1:13 p.m.)

Additional Clinical Updates 

• Same-Day Appointments for Orthopaedic Surgery & Sports Medicine to Keep Patients Out of the Emergency Department

Additional Websites

• Healthy Children through American Academy of Pediatrics (AAP)
  
  • Download AAP's policy statement on Infection Prevention and Control in Pediatric Ambulatory Settings 
• Centers for Disease Control and Prevention (CDC)
  • COVID-19 Factsheets 
• Chicago Department of Public Health (CDPH)
• Illinois Department of Public Health (IDPH)
  • Hotline: 1.800.889.3931

Communications to Lurie Children's Employees

For a list of recent communications distributed to Lurie Children's employees regarding COVID-19, please see below. 

Returning to Work Onsite

Our critical focus is bringing patients back for outpatient visits, surgical procedures, diagnostic testing, and their ongoing care as we look to resume some operations. Division leadership will consider the volume and business needs of their departments and bring back faculty and staff accordingly. As a healthcare organization and an essential business, we will staff our on-site teams to volume and business needs. 

Returning onsite, remember:

• We have implemented universal screening and masking. Everyone working onsite is required to complete self-screening prior to and upon completion of shift. Each day upon arrival, everyone will be given a mask to wear throughout their work day. Since the start of universal screening and masking, we have had a remarkably low incidence of COVID-19 amongst our faculty and staff.
• Frequent hand hygiene, is key to keeping our patients and each other safe while at work.
• We have implemented social distancing measures in all common areas and wherever appropriate.
• We are testing all patients upon admission and before surgeries and procedures, so that appropriate personal protective equipment (PPE) can be worn should a child test positive for COVID-19.
• We have substantially increased testing of patients at outpatient sites
• Testing for faculty and staff who have symptoms is also available.
• We have adequate supply of all appropriate PPE and PPE guidelines are posted on the COVID site.
• COVID-19 has low incidence among our patient population.  We promptly isolate both symptomatic and asymptomatic children with COVID-19, and we have an excellent track record with healthcare worker safety during this pandemic despite providing care to hundreds of patients with COVID-19, including dozens in the hospital setting.
• We have posted several childcare options on the COVID site and are working further to provide even more convenient, affordable child care.

Download Return to Onsite Work: Guiding Principles

Business Process Changes

• COVID-19 Business Process Changes (NEW: March 25, 8:53 a.m.)
• Purchase Order Tracking (NEW: March 25, 8:53 a.m.)

Expense Reimbursements 

• Expense Reimbursements Due to Postponed or Canceled Conferences

HR Guidance & Employee Health

• Assessing Employee Child Care & Financial Needs (NEW: April 24, 2:53 p.m.)
• Childcare Resources for Essential Employees (NEW: March 25, 3:09 p.m.)
• COVID-19 Unemployment Benefits (NEW: April 23, 12:05 p.m.)
• Family Care Support for COVID-19 (NEW: March 20, 11:42 a.m.)
• FAQs Regarding Unemployment (NEW: April 23, 12:16 p.m.)
• HR FAQs (NEW: June 1, 3:46 p.m.)
• Additional FAQs Regarding Unemployment (NEW: May 27, 10:05 a.m.)
• Finding Other Child Care Resources (NEW: March 20, 11:42 a.m.)
• Free Child Care for Frontline Healthcare Workers - Bright Horizons (NEW: April 30, 4:01 p.m.)
• Helpful Information About Your Benefits During COVID-19 (NEW: April 16, 2:59 p.m.)
• Questions Regarding Working While Pregnant (NEW: March 23, 10:09 a.m.)
• Requests for Leave/Accommodation (UPDATED: March 27, 2:01 p.m.)
• What Every Worker Should Know About Unemployment Insurance: English | Spanish | Polish (NEW: April 20, 7:08 p.m.)

Offers & Resources for Employees 

• AT&T’s FirstNet: Three Months of Free Wireless Service for Frontline Nurses and Physicians (NEW: May 8, 11:37 p.m.)
• Chicago Resources for Healthcare Workers (NEW: April 14, 11:34 p.m.)
• DoorDash - Complimentary DashPass for Healthcare Workers (NEW: April 13, 10:07 a.m.)
• Midwest Performance Cars - Free Oil Service for Nurses in April (NEW: April 13, 3:45 p.m.)
• Midwest Performance Cars - Donating 5% of Every Service to Project C.U.R.E. (NEW: April 13, 3:57 p.m.)

Town Hall Updates

• June 17: Frequently Asked Questions (NEW: June 19, 1:14 p.m.)
• June 2: Frequently Asked Questions (NEW: June 8, 11:48 a.m.)
• May 20: Frequently Asked Questions (NEW: May 22, 2:42 p.m.)
• May 13: Frequently Asked Questions (NEW: May 15, 3:56 p.m.)
• May 6: Frequently Asked Questions (NEW: May 12, 2:02 p.m.)
• April 21: Leadership Council Q&A (NEW: April 28, 9:47 a.m.)
• April 9 – Nursing & Allied Health Professionals: Frequently Asked Questions (NEW: April 13, 12:55 p.m.)
• April 8 – Resilience & Mental Health: Frequently Asked Questions (NEW: April 14, 10:50 p.m.)
• April 1: Frequently Asked Questions (NEW: April 3, 1:01 p.m.)
• March 25: Frequently Asked Questions (NEW: March 27, 1:17 p.m.) 
• March 18: Frequently Asked Questions (UPDATED: March 20, 11:24 a.m.)