A high reliability organization (HRO) is one that operates under complex conditions, and yet manages to have fewer than their fair share of accidents. The five key principles that make up a high reliability organization include preoccupation with failure, sensitivity to operations, reluctance to simplify, commitment to resilience and deference to expertise.
Watch the videos below to learn more about high reliability in action, and how we apply these principles at Lurie Children’s.
High Reliability in Action
“Sea Stories” - High Reliability Organizations in Action
“Sea Stories” - Preoccupation with Failure
HRO Principle - Reluctance to Simplify
HRO Principles - Sensitivity to Operations
HRO Principle - Commitment to Resilience
HRO Principle - Deference to Expertise
Safety Coach Program
At Lurie Children’s, everyone plays an essential role in safety. Safety coaches are volunteers throughout the organization that play a special role in championing our culture of safety. Our safety coach program is made up of 200+ individuals representing >40 unique roles across Lurie Children’s.
The critical role of a safety coach is to build trusting and supportive relationships with colleagues that allow for shaping of individual behavior and group culture in a way that promotes the five key principles of a High Reliability Organization (Preoccupation with Failure, Reluctance to Simplify, Sensitivity to Operations, Commitment to Resilience, and Deference to Expertise). A Safety Coach achieves success not by issuing directives or placing blame, but instead by role modeling, coaching and providing recognition on our safety behaviors: speaking up for safety, asking questions, focusing on details and effectively communicating.