What to Expect During A Telemedicine Visit

Now, more than ever, our team of experts are here for you and continue to provide the care you need, both in-person and by video. With virtual outpatient appointments, your family is able to connect with your child's care team from the comfort of your home. 

“Lurie Children’s has been offering Telemedicine services for over six years, allowing us to connect our expert teams with children and their families around the world,” says Dana Schinasi, MD, Medical Director, Digital Health. “ All of our providers have been trained in providing care through Telemedicine, using a secure, private, HIPAA-compliant system. Our goal has always been to bring our teams to you, wherever you are located, whenever it is needed most.” 

If you have an upcoming virtual visit or are looking to learn more, below we answer common questions to help you get the most out of your appointment!

What should I do before our visit?

1. Once your appointment is confirmed, you will receive an email with instructions on how to join your upcoming telemedicine visit. For answers to commonly asked questions about telemedicine visits, click here. 
2. Sign up for MyChart if you don't already have an account. You will join your child's visit through your Lurie Children's MyChart account. 
3. Find a private, well-lit spot for your visit. Find a quiet spot in your home with good lighting (avoid sitting with a window behind you!) that will be comfortable for your child and allow you to have privacy.
4. Write down your questions! As you would before an in-person visit, we recommend taking a moment to jot down a list of two or three questions you want to address so that you won't forget anything important.
5. Check in 24-72 hours prior to your visit. You will receive an email with a link to eCheck-in through your MyChart account. 
6. Need language interpreting services? Let your healthcare team know and we will ensure you have the proper support for your visit. 

Day of appointment checklist

• Set up your space. It's hard to hold a camera completely steady, so try not to hold your camera if you can help it. You can stack books on a flat surface and lean your phone against a paperweight, place your laptop on a stack of books or get creative!
• Ensure your device is connected to the internet and has enough battery life for the visit. If possible, limit the use of other devices or programs which may use the same internet connection during the appointment to enhance the strength of your internet connection
• Be prepared! Have your list of questions on hand, and a pen and paper to write down any notes or next steps. If necessary, have any medications with you during the visit and note any that need refills.
• Join your virtual visit directly via MyChart or through the link received via e-mail on the morning of your visit. Be sure to join at least 10 minutes before your appointment. If your care team is running late, please wait for them to join. Call the office if the wait becomes too long or you need to reschedule.
• As the visit comes to an end, ask your care team when and how you should follow-up!

Learn more about Telemedicine