To contact KIDS DOC, call 1.800.KIDS DOC (1.800.543.7362). The KIDS DOC staff can help you schedule or reschedule appointments (option 3) at all Lurie Children's locations, complete registration (option 4) and more. You may also request a first-time appointment online.
Lurie Children’s is now offering virtual outpatient appointments via real-time video or phone. Some appointments will still require you to be seen in person, but your physician and care team will let you know if a telemedicine appointment is available. If you are interested in making a telemedicine appointment, please call KIDS DOC (1.800.543.7362). Learn more about our Telemedicine Program.
Information for Telemedicine Visits
Please refer to the documents below to prepare for your child's telemedicine visit.
If you need to find a doctor or ask a general question, KIDS DOC pediatric nurses are here to help. Call us from 7:30 a.m. to 6 p.m. Monday through Friday and from 8 a.m. to 12 p.m. on Saturday. Call 1.800.KIDS.DOC (1.800.543.7362) and select option 3.
Preparing for Your Appointment
What type of appointment are you preparing for? Get more specific information about:
New Appointments: If this is a new appointment, consent forms/documentation must be signed at the visit by a legal guardian.
Return Appointments: If this is a return appointment, the consent forms/documentation will be expired. In order to prevent any interruptions in your child's care, please carefully read, sign and bring the four (4) documents shown below at the time of your child's appointment. These documents can be brought by the adult accompanying your child to the appointment, as long as they are signed by a legal guardian in advance. The documents will be scanned to your child's medical record and will be valid for one (1) year.
Each child will need their own set of signed consent forms/documents.
If these documents are not received at the time of the appointment, we may need to reschedule your child's appointment.
You can now receive text message appointment reminders on your cell phone. Follow the directions below to sign up.
Give your cell phone number to a Lurie Children's staff member when making an appointment or at check-in.
Once we have your cell phone number, text "KIDSDOC" to 622622.
Message frequency per user activity. Message and data rates may apply. Go to txt.tvox.com or e-mail firstname.lastname@example.org for more information. To cancel texts, reply "STOP".
Cancellations & Rescheduling
Call your doctor's office directly at least 24 hours in advance. It helps us, and it helps other families receive timely care. If you do not have your doctor's direct phone number, call 1.800.KIDS DOC (1.800.543.7362, option 3) to cancel or reschedule an appointment.
If your child has been diagnosed with a serious medical condition or illness, consider getting a second opinion from the pediatric specialists at Lurie Children's. A second opinion from Lurie Children's can offer peace of mind that your child is receiving appropriate medical care. Learn More