​Patient Family Experience

Giving families the best possible experience is the core of our mission, something we strive for each and every day. To measure patient satisfaction, the hospital has worked with NRC Picker, an outside survey group, since 2012. Since we transitioned to a new vendor, we changed the way our performance is reported. Using an outside survey group ensures feedback is confidential and enables us to compare results with other hospitals.

How It Works

Surveys are routinely mailed to a sampling of families whose children have received care at Lurie Children’s. All data is provided as percentages and categorized by the hospital's fiscal year (September 1 to August 31).  Our performance is measured by showing the percentage of respondents who chose “Yes, definitely,” which is the best possible response. 

The following charts show our surveyed families’ responses to the question, "Would you recommend this hospital to your family/friends?” in each of our four main services: inpatient, emergency, surgical and outpatient.
Lurie Children's Emergency Care Center Patient Satisfaction 
Lurie Children's Inpatient Services Patient Experience 
Lurie Children's Outpatient Services Patient Experience 
Lurie Children's Surgical Services Patient Experience
Changes We've Made
We believe honest feedback helps us learn what we do well, and what we can do better. In addition to surveys, we also gain valuable input through the Family Advisory Board, the Kids' Advisory Board and our commitment to service excellence.
Changes based on patient-family input includes:
  • Implementing room service 
  • Expanding clinical services at our outpatient centers 
  • Helping families better prepare to leave the hospital
  • Designing our state-of-the-art facility to best meet families’ needs. Learn more about our building.

Help Us Improve

Please contact Patient Relations at 312.227.4940 with any feedback or recommendations concerning your experience at Lurie Children’s.