Billing & Medical Records
Medical bills can be complicated. We want to help you understand your bills, our payment policies and your options.
You may receive more than one bill for a single visit. Some of these bills may be from your doctor, and others may be from the hospital. Both the hospital and doctors submit bills to your insurance company.
Your Child's Medical Record
Before any visit, ask your insurance company if you need a written referral for the visit or service. Many times, especially if your insurance is an HMO, you will need a referral. If you do not have a referral, you are required to sign a waiver which states you will assume all financial responsibility for the visit.
You are Responsible for Charges Incurred
- Always bring a current insurance or enrollment card to each visit.
- Before the visit, we suggest you call the number on that card to understand how medical services will be covered. If services are not covered, we will ask you to pay for those services on the day of the visit.
- At appointment check in, you will have the opportunity to pay outstanding balances.
- During the appointment, the physician may order tests, evaluations, and/or treatments apart from that appointment.
- Some of these may result in additional charges.
- If services provided are not covered by insurance, we can help you understand your payment options. Generally, we ask for a minimum payment on the day of the visit, and bill the balance.
Your Co-Pays are Collected at Check-In
We accept cash, personal checks or Visa, American Express, MasterCard and Discover.
Offering Financial Resources
For families in need of financial assistance, we can help. Call 1.877.924.8200 to learn more about government programs, state programs, social service organizations, initiate sliding scale or payment options and Charity Care. To help you apply, we will need information regarding all of your available financial resources. Learn more about our financial assistance program >